Feedback Triage Desk
Reads new support tickets each morning, groups them by theme, and drafts issues for the recurring ones. It never replies to customers.
What it touches
Everything this setup reads, drafts, or does.
- ReadsNew tickets from the last 24 hours
- DraftsLinear issues (left as drafts for you to file)
- DoesPosts one summary message to #feedback
Custom Rules
Copy these into your Dot's Custom Rules. They add to OpenAI's built-in safety rules and never replace them.
Allow
- AllowRead support tickets created in the last 24 hours
- AllowPost one daily summary message in #feedback
Require approval
- AskFile a Linear issue (it stays a draft until I approve)
Block
- BlockReply to, close, or change any customer ticket
- BlockPost customer emails, phone numbers, or names
Guardrails
- Never replies to or closes a customer ticket
- Strips emails and phone numbers from anything it posts
- Skips tickets tagged billing or legal
The setup
The instructions your Dot follows. Fill in any [brackets] before checking in.
Every weekday at 9am, read support tickets created in the last 24 hours. Group them into themes (bug, confusion, feature request, praise). For any theme with 3+ tickets, draft a Linear issue with a one-line title, a short description, and links to the tickets. Leave issues as drafts. Post one summary to #feedback: top 3 themes, counts, and links to the drafts. Never reply to customers, never close tickets, and remove personal contact details from anything you post. Skip tickets tagged billing or legal.